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At Sassy Velour, we believe great service is part of great style. Whether you have a question about an order, need help with sizing, or simply want to know more about one of our pieces, our Customer Support team is always here to help.
Have a question or need assistance with your order? Send us an email and our team will get back to you as soon as possible.
Email: hello@sassyvelour.com
We typically respond within 24–48 business hours, Monday through Friday.
Order Questions
Need help with your order confirmation, order status, or delivery? We’re happy to assist.
Product & Sizing Help
Not sure about the fit, size, color, or details of a style? Contact us before placing your order and we’ll do our best to help.
Shipping Support
Questions about tracking, delivery, or shipping information? Our team can help you understand your shipment status.
Returns & Refunds
Need help with a return or refund? Please contact us before sending anything back so we can provide the correct instructions.
Sassy Velour
1454 1/2 S Cloverdale Ave
Los Angeles, CA 90019
United States
Business Address Only — Not a Return Address
Please do not send merchandise or returns to this address unless our Customer Support team has specifically provided return instructions.
For order-related questions, please include your order number and the email address used when placing your order. This helps us locate your order and respond more efficiently.
For damaged, defective, or incorrect items, please include clear photos when contacting us.
Email: hello@sassyvelour.com
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM (PST)
Response Time:
Within 24–48 business hours
Every question deserves a thoughtful answer. Whether you’re looking for styling guidance, checking on an order, or need assistance after your purchase, we’re always happy to hear from you.
Sassy Velour — effortless style, made for your moments. ✨
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